Shipping policy

Shipping Policy

Last Updated: August 2026

We want your Al-Ahad Chai order to reach you safely and efficiently.

1. Order Processing

Orders are normally processed within 2–5 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

You will receive an order confirmation after your purchase and, where available, tracking information once your order has been dispatched.

2. Delivery Times

Estimated delivery times depend on your destination and selected shipping method.

Uganda

Estimated delivery:

1–5 business days

East Africa

Estimated delivery:

3–10 business days

International Orders

Estimated delivery:

7–21 business days

International delivery times may vary considerably depending on the destination, courier, customs clearance, and other circumstances outside our control.

These are estimates, not guaranteed delivery dates.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery destination, order size, shipping method, and applicable courier rates.

Where free shipping is offered, the applicable minimum order value or promotional conditions will be displayed at checkout.

4. International Customs & Duties

International customers may be responsible for customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

These charges are generally outside our control and are the responsibility of the customer unless explicitly stated otherwise at checkout.

Customers are responsible for ensuring that imported food or herbal beverage products are permitted in their destination country.

5. Incorrect Address

Please carefully check your delivery address before completing your order.

Al-Ahad Chai is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned to us because of an incorrect address or failure to receive the shipment, additional shipping charges may apply for resending the order.

6. Delayed Orders

Although we work with our shipping partners to deliver orders on time, delays can occur.

Possible causes include:

Courier delays
Customs clearance
Weather
Public holidays
Incorrect address information
High shipping volumes
Events beyond our reasonable control

If your order appears to be delayed, contact us with your order number and we will assist where possible.

7. Lost or Damaged Shipments

If your order arrives damaged, contact us within 48 hours of delivery and provide photographs of the packaging and affected products.

If your tracking information indicates that an order has been delivered but you cannot locate it, contact us as soon as possible so we can investigate with the shipping provider.