Terms of Service

Last Updated: August 2026

Welcome to Al-Ahad Chai.

These Terms of Service govern your use of our website and your purchase of products from Al-Ahad Chai. By accessing our website or placing an order, you agree to these Terms.

1. About Al-Ahad Chai

Al-Ahad Chai is a food and herbal beverage brand offering caffeine-free herbal infusions made from selected ingredients including roasted date seeds, herbs, spices, flowers, and other botanicals.

Legal Business Name: Halaal Stores
Trading Name: Al-Ahad Chai
Business Address: Kibuli Depot, Kampala
Country: Uganda

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Attempt to interfere with the operation or security of the website.

• Use the website for fraudulent purposes.

• Submit false or misleading information.

• Copy or reproduce our content without permission.

• Attempt to gain unauthorized access to our systems or accounts.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen.

Product packaging, ingredients, serving recommendations, and other product information may also be updated from time to time.

4. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We suspect fraudulent activity.

• We are unable to verify payment.

• Shipping to the requested destination is unavailable.

If we cancel a paid order, we will arrange an appropriate refund.

5. Prices and Payments

Prices displayed on our website are shown in the applicable currency at checkout.

Prices may change without prior notice, but changes will not normally affect an order that has already been accepted and paid for.

You are responsible for providing accurate billing and payment information.

6. Shipping

Delivery times are estimates and may be affected by:

• Courier delays

• Customs procedures

• Weather

• Public holidays

• Incorrect delivery information

• Events outside our reasonable control

Please review our Shipping Policy before placing an order.

7. Food Product Disclaimer

Al-Ahad Chai products are food and beverage products.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease.

Statements concerning ingredients, traditional use, flavor, wellness, or general lifestyle should not be interpreted as medical advice.

If you have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about consuming a particular ingredient, consult an appropriately qualified healthcare professional.

8. Allergies and Dietary Requirements

Ingredients are listed on the applicable product packaging and product page.

Customers are responsible for reviewing ingredient information before consuming a product, particularly if they have allergies, intolerances, or specific dietary requirements.

If you are unsure whether a product is suitable for you, contact us before purchasing.

9. Intellectual Property

All website content, including:

• Al-Ahad Chai branding

• Logos

• Product photographs

• Graphics

• Text

• Packaging designs

• Website designs

is owned by or licensed to Al-Ahad Chai unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics providers, advertising platforms, and other technology providers.

Your use of those services may also be subject to their respective terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Al-Ahad Chai will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

12. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

13. Governing Law

These Terms shall be governed by the applicable laws of Uganda, unless mandatory consumer protection laws in your jurisdiction require otherwise.

14. Contact

For questions about these Terms, contact:

Al-Ahad Chai
Email: alahadchai@gmail.com
Phone/WhatsApp: +256 703 994 342
Address: Kampala, Uganda